Last updated: June 10, 2026
TechLedger.ai ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information.
When you reach out through Upwork, we collect the information you voluntarily provide there, which may include your name, company name, and a description of your Zoho environment or needs. That exchange is also subject to Upwork's own privacy policy.
When you engage our services, we extract structural metadata from your Zoho environment. This includes field definitions, workflow configurations, blueprint structures, and function logic. We do not extract, access, or store your transactional business data (such as individual customer records, financial data, or personal information stored in your CRM) unless explicitly agreed upon in a separate data processing agreement.
This website does not use cookies, tracking pixels, or third-party analytics services. We do not collect browsing behavior, IP addresses, or device information through this website.
We use the information we collect to respond to your inquiries and provide requested services, deliver audit, build, and fix services — including diagnostic reports — for your Zoho environment, communicate with you about your engagement, and improve our service methodology.
If you provide your mobile phone number and consent to receive text messages, we may send you SMS messages related to your engagement, including account and service notifications and conversational replies to your inquiries. Consent to receive text messages is collected when your engagement begins and is not a condition of purchasing any goods or services. We do not send marketing or promotional text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service, is permitted solely to deliver those services. Text messaging originator opt-in data and consent will not be shared with any third parties.
Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP to any message, or reply HELP for assistance.
We implement reasonable technical and organizational measures to protect the information we handle. Client system metadata is stored securely and access is limited to authorized personnel. All analysis outputs are delivered directly to you and are not shared with third parties.
Initial inquiry details are retained for the duration of our business relationship plus a reasonable period for follow-up. Client system metadata and analysis outputs are retained for the duration of the engagement and deleted upon completion unless you request otherwise. We do not sell, rent, or share your information with third parties for marketing purposes.
New client inquiries are currently handled through Upwork, and information exchanged there is subject to Upwork's privacy policy in addition to ours. We use AI services (including Anthropic's Claude) for diagnostic analysis. System metadata provided to AI services is used solely for analysis purposes and is subject to the respective service provider's data handling policies.
You have the right to request access to the information we hold about you, request correction or deletion of your information, withdraw consent for us to process your information, and request a copy of your data in a portable format. To exercise any of these rights, please reach out through our Upwork profile.
We may update this Privacy Policy from time to time. We will notify clients of material changes. The "Last updated" date at the top of this page indicates when this policy was last revised.
If you have questions about this Privacy Policy, please reach out through our Upwork profile.